The Director is in charge of Ruska Roma, a crime organization which has an understanding with the High Table. In Parabellum, she opts to protect John Wick, giving him safe passage to Casablanca and accepting his ticket despite his status as excommunicado.
She is heard referring to John as "Jardani" which turns out to be John's real name. She acts like John's 'mother figure' in a sense that she raised John in her tribe, since John is an orphan.
She is seen judging the females in her tribe on their ballet skills, until they are bruised. Meanwhile the males learn martial arts.